BASIC MEMBERSHIP QUESTIONS
What is the duration of membership?
Your membership is valid for 12 months. Your membership will expire at the end of the month of purchase the following year. If you are renewing, your new membership year will begin when your current membership expires, so there’s never a penalty for renewing early.
Can I upgrade my membership?
Yes, of course. You may do so when you arrive during open hours, or by calling the Development Department at 508-888-3300 x111, or by filling out this form and sending it in to Heritage Museums & Gardens.
Does my membership allow me to get discounts?
Yes, your membership gives you a 10% discount at The Shop at Heritage. Additionally, your membership gives you a 10% discount on select items at area garden centers, including Agway of Cape Cod in Dennis, Orleans and Chatham; Brick Kiln Farm in Falmouth; Scenic Roots in Sandwich; and Soares Garden & Nursery in Falmouth. All members also receive free or discounted admission to nearly 300 American Horticultural Society sites, including gardens, conservatories and arboreta throughout North America and the Cayman Islands. At the Contributing level and higher, you also receive free or discounted admission to more than 660 museums nationwide through the North American Reciprocal Museum Program (NARM).
Does my membership provide discounts on special events and programs?
Yes, your membership gives you discounts on special events, including Gardens Aglow. Event descriptions and admission fees can be found in the Heritage Museums & Gardens Program Guide and calendar. For questions about membership discounts, call 508-888-3300 x111 or email firstname.lastname@example.org.
How do I change my address on record?
Email the Development Department at email@example.com, call the Development Department at 508-888-3300 x111, or visit Admissions during open hours.
How do I join or renew?
You can choose to join or renew by one of the following options:
2. Onsite – Fill out a form at the Ticket Booth during open hours
3. By phone – Call the Development Department at 508-888-3300 x111, Monday-Friday, from 9 am-5 pm.
4. By mail – Download and fill out this form, and mail it to Heritage Museums & Gardens
Will I lose time on my membership if I renew early?
No, you will not lose any time on your membership by renewing early; your membership will be extended one year beyond your current expiration date. In fact, we encourage early renewal so your benefits do not lapse during your renewal cycle.
How long will it take to get my membership card(s)?
Your membership card(s) will generally arrive within two weeks of purchase. During periods of high volume, this time could be greater. If you have recently purchased your membership and have not yet received your cards, you can still visit, just present valid identification at the Ticket Booth for entrance.
How do I get a replacement membership card?
To request a new card, please email the Development Department at firstname.lastname@example.org, call us at 508-888-3300 x111 or visit Admissions during open hours, and we’ll send it out in the mail.
Can I visit without my membership card?
While we suggest that you always have your membership card for faster entry into Heritage, you may enter with valid identification.
Why did I only receive two membership cards when my membership covers more adults?
Family Plus memberships and above levels allow members to bring over two adults for unlimited free admission throughout the regular season. For these memberships, you are always welcome to bring along a guest as your third adult, however, we do not require a separate card to be presented for that individual.
How many guest passes do I get with my membership?
Guest passes are given to members with membership levels of Family and above. These are valid anytime during our regular season. However, these passes do not cover, or provide discounts for your guests for special events, such as Gardens Aglow.
- Family Membership receives 2 guest passes
- Family Plus Membership receives 3 guest passes
- Contributing Membership receives 4 guest passes
- Supporting Membership receives 6 guest passes
- Patron Membership receives 6 guest passes
- Honor Society Memberships receive 6+ guest passes
Can I use guest passes on special events, such as Gardens Aglow?
No, your guest passes are only valid during the regular season and do not cover your guests, or provide discounts during special events, such as Gardens Aglow.
If I buy my membership today, can I visit and use my guest passes today?
Yes, you may do so. Please let the Admissions staff member know that you would like to use your guest passes when you enter.
I lost my guest passes. Can I have new ones?
Unfortunately, we cannot replace lost passes.
May I request a gift membership be sent to my recipient instead of me?
Yes, we’d be happy to do that. After purchasing, send an email to email@example.com or call the Development Department at 508-888-3300 x111 to let us know, and we’ll gladly send it along to your recipient.
How do I sign up for Membership e-communications?
Please either email the Development Department at firstname.lastname@example.org or call us at 508-888-3300 x111 to sign up for the Membership e-newsletter.
Is my membership payment tax deductible?
Individual and Dual memberships are fully tax deductible to the extent of the law. Memberships that include guest passes (Family memberships and above) are only partially tax deductible minus the value of the guest passes ($18/each). Please let us know at the time of your membership purchase if you would like to decline the guest passes to make your membership fully tax deductible to the extent of the law.
- Family Membership, $44 is tax deductible
- Family Plus Membership, $71 is tax deductible
- Contributing Membership, $103 is tax deductible
- Supporting Membership, $142 is tax deductible
- Patron Membership, $392 is tax deductible
For any additional questions, please contact the Development Department at email@example.com or call us 508-888-3300 x111.