What programs are available for a student/youth group visit?
Student/Youth groups are welcome to visit Heritage Museums & Gardens on a self-guided basis, by exploring our galleries and grounds during a 90-minute guided tour, or through participation in a 60-minute Discovery Workshop. Discovery Workshops are curriculum-based, hands-on programs that focus on a particular collection or topic. Educational programs are also available for The Adventure Park at Heritage.
What are the qualifications for a student/youth group discount?
A minimum of 10 students/youth is required for a group reservation. The students/youth must be accompanied by teachers and/or staff, chaperones. Guided Tours and Discovery Workshops can accommodate a maximum of 25 students/youth per class.
Is a visit to Hidden Hollow included?
Yes—student/youth group admission includes a visit to Hidden Hollow. Please note that visits to Hidden Hollow do not have a scheduled visit time or length but itineraries include a 30-minute recommended time slot to help teachers plan when it will be less crowded. Enjoy the flexibility but remember to be on time for booked programs as those schedules are firm. Hidden Hollow is open to general visitors while your students are present so be kind and remind everyone to share the space.
What is the student/youth group reservation policy?
A minimum of three weeks and a 30% deposit is required to secure a reservation for the Guided Tour and Discovery Workshop options for a student/youth group visit. For self-guided visits, a minimum of one week is required. Early reservations are highly recommended for May and June visits as dates and program class times fill quickly. Student/youth groups are advised of the program class schedule and available class times upon reservation inquiry. Heritage does not guarantee programming for student/youth groups that arrive 30 minutes or more after the start time for their scheduled program.
What is the process to secure a reservation?
To schedule a student/youth group visit, contact Group Sales at 508-888-3300, x 120 or via email at email@example.com. Once booked, a letter/invoice and itinerary are sent as confirmation of the upcoming visit, as well as a link to the required pre- and post-visit materials from our website.
The following information is required to secure a student group reservation:
• Name of School or Organization
• Contact Name (billing)
• Contact Name (day of visit)
• Phone Numbers
• Best Time to Reach
• Email addresses
• Grade Level(s) and/or Age(s)
• Desired Program
• First, Second Date Choices
• Times of Arrival/Departure
What is the chaperone policy?
One adult (including teachers, staff, and adult chaperones) is required for every 10 students/youth and is admitted free of charge. Additionally, all state mandated 1:1 aids are admitted free of charge. Any additional adults included in the group visit are $15 each, which is the adult group rate.
Are MTA membership cards accepted?
Teachers are welcome to visit Heritage prior to a scheduled field trip at no charge by presenting a valid MTA membership card at the Ticket Office or with a scheduled appointment. MTA cards are not accepted as part of a student/youth group reservation.
When is the final count and payment due?
Your expected group count, contact information for the lead teacher for the day of your visit, and a credit card number are required 14 days prior your visit date.
Payment is expected when you arrive for your visit. Cash, check (payable to Heritage Museums & Gardens) or credit card is accepted. To qualify your group for Direct Billing, a purchase order is required when booking.
All Sales are Final. Refunds will not be granted for groups that have less than the final count upon arrival. However, additional students/youth and chaperones may be added on the day of the visit.
Is there an option to secure a rain date?
Our programs take place rain or shine and students/youth should come prepared with appropriate attire.
Self-Guided Tours: To cancel or reschedule a self-guided tour, please contact us at least one week prior to your expected arrival date. Cancellation requests received less than one week prior to the expected date of arrival are subject to a $50 cancellation fee.
Guided Tours and Discovery Workshops: You may apply your deposit to a new visit scheduled within 30 days from your cancellation date. If your new visit is not scheduled within 30 days, a new deposit will be required.
Should extreme weather make it necessary to close daily operations, Heritage will provide full refunds for scheduled group visits.
Is there transportation available?
Heritage’s transportation is intended to be used for those who need mobility assistance. It is not to be used by student groups except if arranged ahead of time for those who need assistance.
Is there a place to eat lunch?
We have some lovely picnic areas around the grounds should you choose to have lunch at Heritage. The main outdoor picnic facility is an uncovered field located to the left of Magnolia Café and is available on a first-come, first-served basis. Picnics are also welcome across the grounds.
No indoor facilities are available for lunches. Please dispose of trash in proper receptacles.
The café is not available for day-of group purchases; however, groups have the option to pre-order boxed lunches through The Casual Gourmet, our exclusive caterer: 508-775-4946.
Is there a place to store lunches?
There are four lunch storage containers, located at the main outdoor lunch facility, that are available on a first-come, first-served basis. Due to space limitations, these storage units are for lunches only. We do not allow backpacks in the Museum so please leave all bags on the bus; Heritage is not responsible for these items. Ask your group greeter and/or instructor upon arrival for further details.
Where are the restrooms located?
Standard and accessible restrooms are located at the Main Entrance across from the Museum Store. Additional restroom facilities can be found in the Auto gallery and the American Art & Carousel gallery. There are also portable restrooms located near the entrance to Hidden Hollow. All are indicated on the Visitor Map.
What do I do if a child becomes ill?
You may bring children not feeling well to the Ticket Office or ask an Interpretive staff member, located in each gallery, for assistance. Heritage employs several security and CPR certified staff to aid in emergency situations.
What Museum rules should I discuss with my class prior to arrival?
Thank you for helping us keep our collections and grounds safe. Please no eating, drinking, chewing gum, or smoking in any of the buildings. Running is not allowed in any of the buildings or in the gardens. Please be respectful of other visitors and use appropriate voice levels inside the galleries.
Remind students/ not to touch exhibit materials and cases unless invited to do so by a Heritage staff member. The oils and salts in our skin can cause irreparable damage to these priceless artifacts. Everyone is invited to walk on the grass, but please remember that our plants are part of the collections and therefore you may not pick any flowers or leaves.
Are there any additional details available about Heritage student/youth programs?
Yes. Please feel free to contact Alexandra Mulrow, Manager of Interpretive Programs, at 508-888-3300, x160 or via email at firstname.lastname@example.org. The ‘Learn’ menu option on our website provides excellent Educator Resources as well as Field trip pre- and post-visit materials and program information.