Advance online ticket purchases are strongly advised, as timeslots will sell out. Walk-up ticket sales are not guaranteed at the door. All tickets are date and time specific, and attendance is limited to provide a safe, high-quality experience for all. Tickets are non-refundable, and are only valid for the date and entry time for which they are purchased.

Gardens Aglow takes place in all weather conditions. Tickets are non-refundable. Heritage will only cancel a night of Gardens Aglow if a major weather event or other emergency presents a risk to safety (for example, during severe storms with high winds). Visitors should check www.heritagemuseums.org for updated information about any closures. Updates will also be posted to Heritage’s Facebook page, and a message will be recorded on our voicemail, which can be heard by calling 508-888-3300.

If Heritage must cancel a night, ticket holders will be notified of the cancellation via email. Ticket holders will be automatically refunded. Refunds will be offered to ticket holders only in the event that Heritage cancels the event due to severe weather or other emergency. Please note that rescheduling in the event of a weather cancellation or other emergency is not offered.

If your plans change, email tickets@heritagemuseums.org or call 508-888-3300, ext. 0 to inquire about an exchange to a different available date or time. Exchanges are not guaranteed, and tickets are non-refundable. No exchanges can be made fewer than 24 hours prior to your ticket time and we cannot exchange a ticket for a sold out date or time. We do not offer ticket exchanges due to mild inclement weather – Gardens Aglow takes place in all kinds of weather, including light rain or snow. Refunds will not be issued for unused tickets.

Please note that policies and specific event elements are subject to change without notice as weather and public safety demands. Refunds will not be issued due to any changes made to specific event offerings in response to these situations.