Ticket Purchase Directions

• To manage the expected high volume of website traffic and to ensure a fair and efficient purchase process, we are implementing a new ticketing system this year.
• Once you click the link at 8:00 am, you will either have access to the ticketing page or be directed to a waiting room until it is your turn to complete your ticket purchase. Your approximate wait time will be displayed if you are in the waiting room.
• If you click the link between 7:00 am and the start of ticket sales at 8:00 am, you will be placed in a pre-queue that opens at 7:00 am.
• When ticket sales open at 8, you will be directed to the ticket purchase page or a waiting room. The wait time shown is the maximum time you will wait.
• Note that once you leave the waiting room for any reason, you will be placed at the end of the queue if you re-enter.
• All sales will be managed on a first-come, first-served basis.
• Access to any part of the ticketing site before checkout does not guarantee tickets, as sales go very quickly.
• The online system is the only way to purchase tickets. If you call Heritage Museums & Gardens, staff can only assist you using the same system, including queuing and wait times.
• The number of remaining tickets will be displayed. When the event has sold out, the ability to purchase will be grayed out and deactivated.