Heritage seeks an enthusiastic individual who is adept at sharing information and fostering public understanding of the history, culture, and lifeways of the Wampanoag people. This position facilitates engagement centering on the wetu, mush8n, and Three Sisters Garden outdoor exhibits, encouraging visitors to explore, discover, and learn together about the Wampanoag Tribe – both historically and today – through the use of exhibit content and supporting hands-on materials. This position runs for the season from April-December. To read the full job description, please click here.

Interested applicants may submit a resume and cover letter by email along with any questions to Bella Sorrenti at hiring@heritagemuseums.org.

The Retail Associate is a key part of the museum store team, providing excellent customer service while ensuring the store is well-maintained and efficiently operated. This part-time, non-exempt, at-will position requires availability from April through October and during Gardens Aglow, unless otherwise authorized by the Director of Marketing. Attendance at all mandatory training sessions, both prior to opening and throughout the season, is expected unless otherwise approved.

Key Responsibilities:
· Customer Service: Greet visitors warmly, answer questions, and provide recommendations to enhance their shopping experience.
· Point-of-Sale Transactions: Operate the Square system to process sales, handle cash and credit transactions, and issue receipts. Must be comfortable with technology and point-of-sale software.
· Merchandising & Inventory: Assist with stocking shelves, maintaining organized displays, and keeping track of inventory levels.
· Store Organization: Ensure the store is always clean, neat, and visually appealing, including tidying displays and performing light housekeeping tasks such as vacuuming and dusting.
· Visitor Engagement: Be knowledgeable about museum programs, events, and policies to provide helpful information to guests.
· Security Awareness: Follow store policies to prevent theft and ensure a safe shopping environment for all patrons.
· Additional Duties: Assist customers with retrieving merchandise, explain store policies, and support general store operations as needed.

Requirements:

· Availability on weekends and extended hours as needed.
· Strong interpersonal skills and the ability to provide exceptional customer service.
· Attention to detail and ability to maintain an organized and visually appealing retail space.
· Comfort with technology, particularly point-of-sale systems and inventory management.
· Ability to lift and carry moderate loads, such as inventory boxes or store supplies.

Perform all other duties as assigned by the Director of Marketing, or President & CEO.

Applicants may submit a resume and brief letter of interest along with any questions to hiring@heritagemuseums.org. We look forward to hearing from you!