Advance online ticket purchases are strongly advised, as timeslots will sell out. Walk-up ticket sales are not guaranteed at the door. All tickets are date and time specific (with the exception of Gold Passes and Flex Anytime tickets), and attendance is limited to provide a safe, high-quality experience for all. Tickets are non-refundable, and are only valid for the date and entry time for which they are purchased.

Gardens Aglow takes place in all weather conditions, including rain or snow. Tickets are non-refundable. Heritage will only cancel a night of Gardens Aglow if a major weather event presents a risk to safety (for example, during severe storms with high winds). Visitors should check www.heritagemuseums.org for updated information about any closures. Updates will also be posted to Heritage’s Facebook page, and a message will be recorded on our voicemail, which can be heard by calling 508-888-3300.

If Heritage must cancel a night of Gardens Aglow in the event of severe weather or other emergency, ticket holders will be notified of the cancellation via email and will be automatically refunded. Refunds will only be issued if Heritage cancels the event due to severe weather or other emergency. We regret that dates canceled due to severe weather or other emergencies are not able to be rescheduled.

If your plans change after your ticket purchase, you may email tickets@heritagemuseums.org or call 508-888-3300, ext. 0 to inquire about an exchange to a different available date or time. Exchanges are not guaranteed, and tickets are non-refundable. Refunds will not be issued for unused tickets. No exchanges can be made fewer than 24 hours prior to your ticket time and tickets cannot be exchanged for a sold out date or time. Ticket exchanges are not offered due to inclement weather – Gardens Aglow takes place in all kinds of weather conditions, including rain or snow.

Please note that policies and specific event elements are subject to change without notice as weather or public safety demands. Refunds will not be issued due to any changes made to specific event offerings.