[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text awb-switch-editor-focus="" columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" user_select="" content_alignment_medium="" content_alignment_small="" content_alignment="" disable_idd="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" html_attributes="W10=" width_medium="" width_small="" width="" min_width_medium="" min_width_small="" min_width="" max_width_medium="" max_width_small="" max_width="" margin_top_medium="" margin_right_medium="" margin_bottom_medium="" margin_left_medium="" margin_top_small="" margin_right_small="" margin_bottom_small="" margin_left_small="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" render_logics="" logics="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] Sorry, pets are not permitted at Heritage. Registered service animals are always welcome. Please be aware, emotional support animals are not considered service animals in the state of Massachusetts. Please click here for information on service animals. Please do not leave animals in your car in the parking lots. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" user_select="" awb-switch-editor-focus="" content_alignment_medium="" content_alignment_small="" content_alignment="" disable_idd="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" html_attributes="W10=" width_medium="" width_small="" width="" min_width_medium="" min_width_small="" min_width="" max_width_medium="" max_width_small="" max_width="" margin_top_medium="" margin_right_medium="" margin_bottom_medium="" margin_left_medium="" margin_top_small="" margin_right_small="" margin_bottom_small="" margin_left_small="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" render_logics="" logics="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] No- there is no ATM on site. However, the Shop at Heritage and Lilly’s Café both accept payment with credit or debit cards. There are ATMs available nearby at TD Bank or Bank of America on 6A. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

FAQs Archive - Page 17 of 19 - Heritage Museums & Gardens

27 01, 2021

Where are the restrooms & family restroom/changing room located?

2026-03-09T11:53:14-04:00January 27th, 2021|Categories: General Visitor Information, Onsite Rules & Policies, Visitor Services and Facilities|

Restrooms, and family restrooms with changing stations, are located at The Barbey Family Welcome Center, inside the J.K. Lilly III Automobile Gallery, at Lilly's Café, and inside the American Art & Carousel Gallery. Portable restrooms, including an ADA portable restroom, are located near the entrance to Hidden Hollow. [...]

27 01, 2021

Can I bring my pet?

2026-04-14T14:29:24-04:00January 27th, 2021|Categories: General, General Visitor Information|

Sorry, pets are not permitted at Heritage. Registered service animals are always welcome. Please be aware, emotional support animals are not considered service animals in the state of Massachusetts. Please click here for information on service animals. Please do not leave animals in your car in the parking lots. [...]

27 01, 2021

Is there wireless internet access?

2026-03-09T11:45:54-04:00January 27th, 2021|Categories: General Visitor Information, Onsite Rules & Policies, Visitor Services and Facilities|

Yes- guests can connect to our “Heritage Museums_Public” Wi-Fi network free of charge during their visit. Please note that some areas of the grounds do not have Wi-Fi coverage. If you’re posting to social media, please tag us at #heritagemuseums!

27 01, 2021

Is there an ATM?

2026-03-09T11:45:07-04:00January 27th, 2021|Categories: General Visitor Information, Sales & Refunds, Visitor Services and Facilities|

No- there is no ATM on site. However, the Shop at Heritage and Lilly’s Café both accept payment with credit or debit cards. There are ATMs available nearby at TD Bank or Bank of America on 6A.

27 01, 2021

How far is it to walk around Heritage Museums & Gardens?

2026-03-09T11:37:25-04:00January 27th, 2021|Categories: Accessibility and transportation, General Visitor Information|

The distance from the entrance to the back end of the property is about half a mile, 10- 15 minute walk, but we hope you will stop to smell the flowers and enjoy our museum collections as well. Depending on your plan for the day, visitors usually spend between [...]

27 01, 2021

Can I bring my own food and drink?

2021-03-31T23:04:14-04:00January 27th, 2021|Categories: Onsite Rules & Policies|

Yes, picnics are welcome. Visitors are welcome to use provided picnic tables at socially appropriate distances. Visitors are also welcome to enjoy their food and beverages on the lawns at Heritage. We encourage you to bring your own blanket for picnics.

27 01, 2021

Do you offer discounts?

2024-02-28T10:33:44-05:00January 27th, 2021|Categories: Discounts, Tickets|

Yes! For a list of discounts, please visit here.

27 01, 2021

What is your refund policy?

2026-04-14T13:18:19-04:00January 27th, 2021|Categories: General Tickets, Refunds, Sales & Refunds, Tickets|

All tickets are date specific and are valid for entry any time between 10 am-4:30 pm. Tickets are non-refundable and are only valid for the date (and entry time if applicable) for which they are purchased. If your plans change after your ticket purchase, you may email tickets@heritagemuseums.org or call [...]

27 01, 2021

How do I book a field trip?

2026-03-09T12:01:11-04:00January 27th, 2021|Categories: Group Sales|

Yes- Heritage currently offers self-guided & guided tour options for both adults and school/youth groups. A 10-person minimum paid minimum is required to receive a group discount; admission includes all gardens and museum exhibits. For more information on adult groups visits check out the Group Tours page or for school and youth groups [...]

27 01, 2021

May I have a wedding, family reunion, or corporate event at Heritage Museums & Gardens?

2026-03-09T12:05:45-04:00January 27th, 2021|Categories: Weddings & Event Rentals|

YesY-FYeYeYYesYes - Weddings and receptions, corporate events, and other private parties are welcome at Heritage Museums & Gardens! Please visit our Wedding & Events page to learn more.