Online ticket purchases are strongly encouraged, and allow for quick and easy entry. All tickets are date specific and are valid for entry any time between 10 am-4:30 pm. Tickets are non-refundable, and are only valid for the date (and entry time if applicable) for which they are purchased.

If your plans change after your ticket purchase, you may email tickets@heritagemuseums.org or call 508-888-3300, ext. 0 to inquire about an exchange to a different available date or time. Exchanges are not guaranteed, and tickets are non-refundable. Refunds will not be issued for unused tickets. No exchanges can be made fewer than 24 hours prior to your ticket time and tickets cannot be exchanged for a sold out date or time.

If Heritage must close in the event of severe weather or other emergency, ticket holders will be notified of the cancellation via email and will be automatically refunded. Refunds will only be issued if Heritage closes due to severe weather or other emergency. We will do our best to assist ticket holders with rescheduling if available but cannot guarantee availability during specific programming and events.

Please note that policies and specific museum offerings and event elements are subject to change without notice as weather or public safety demands. Refunds will not be issued due to any changes made to specific museum or event offerings.

Gardens and Exhibits

Seasonal weather can impact the growing and blooming season; therefore, we cannot guarantee bloom schedule or predict how our gardens will be affected. Heritage’s exhibits also undergo seasonal change with new special exhibitions and frequent rotation of collection objects. For more information on what is currently on view, please click here. There are no refunds or exchanges issued for dissatisfaction with gardens or exhibits.