Spooky Knights Ticketing, Cancellation, and Refund Policy

Advance ticket purchases are required. Online ticket purchases are strongly advised. All timeslots will sell out quickly, and walk-up ticket sales are not guaranteed at the door. All tickets are date and time specific, and attendance is limited to provide a safe, high-quality experience for all. Tickets for this fundraising event are non-refundable and are only valid for the date and entry time for which they are purchased.

The Spooky Knights event takes place in all weather conditions. The event has been planned to ensure ample opportunities for fun even in inclement weather! Tickets are non-refundable. A night of the event will only be canceled if a major weather event presents a risk to safety (for example, during severe storms with high winds). Ticket holders should check www.heritagemuseums.org for updated information about any closures. Updates will also be posted to Heritage’s Facebook page, and a message will be recorded on our voicemail, which can be heard by calling 508-888-3300.

If a night of the event must be canceled due to severe weather or other emergency, ticket holders will be notified of the cancellation via email and will be automatically refunded. Refunds will only be issued if the event is canceled due to severe weather or other emergency. We regret that dates canceled due to severe weather or other emergencies are not able to be rescheduled.

If your plans change after your ticket purchase, email tickets@heritagemuseums.org or call 508-888-3300, ext. 0 to inquire about an exchange to a different available date or time. Exchanges are not guaranteed, and tickets are non-refundable. Tickets cannot be exchanged for a sold out date or time. Refunds will not be issued for unused tickets.

Please note that policies and specific event elements are subject to change without notice as weather or public safety demands. Refunds will not be issued due to any changes made to specific event offerings.