Membership FAQ

Membership FAQ2025-10-06T13:31:07-04:00

Thank you for being a member!

Curious about your member perks? Wondering when your benefits kick in or how to renew? You’ll find everything you need to know about Heritage membership right here—because great gardens come with great benefits!

Are There Discounts available at The Adventure Park for Members?2025-10-06T13:11:23-04:00

Members receive a 20% discount on tickets to The Adventure Park at Heritage!
Whether you’re climbing, zipping, or exploring, your Heritage membership gives you exclusive savings on all Adventure Park tickets. Discount codes can be found on your membership receipt or are available upon request from our membership team. Simply use the code when purchasing tickets online or present it at the Adventure Park to enjoy your savings.

It’s our way of making family fun and outdoor adventure even more rewarding for our members!

Can Heritage members get discounts to other local museums?2025-10-06T13:22:16-04:00

Absolutely! Members at Heritage with an Admit 4 level and higher can your Heritage membership at the Children’s Museum of Cape Cod for 50% off general admission. Proof of membership is required, and this discount doesn’t apply to special events or group rates.

Can I apply my tickets toward a Membership?2024-02-28T12:05:04-05:00

Yes! Save your receipt to be able to apply today’s purchase toward a year-long Heritage Museums & Gardens membership! This can be done within seven days of your visit, either by visiting the ticket booth on your visit or by calling our Membership Department at 508-888-3300, ext. 159 or 119.

Can I delay the arrival of the gift membership?2024-02-28T12:08:29-05:00

We send out membership information every week. Should you want to delay the arrival of the gift membership to a more appropriate date, please contact us.

Explain the Gardens Aglow Presale Opportunity2025-10-06T13:05:46-04:00

Members have the opportunity to reserve or purchase Gardens Aglow tickets before the general public. For members with tickets included in your membership, you’ll receive a discount code by email in advance of the ticket launch to redeem for your allotted tickets.

How do I access and use my digital membership card?2025-10-06T12:22:52-04:00

All members receive a digital membership card accessed via a link sent to their emails. These cards are easy to use and will always be in your pocket. When you visit, simply bring up your card on your phone and check in at the ticket office. Didn’t download the membership card yet or prefer not to go digital? You can always use your photo ID.

Prefer not to go digital? No problem! The only thing we require for entry is any personal ID (like your license). Simply present your ID when you visit. And if you want to use your member benefits elsewhere, email us at membership@heritagemuseums.org and we’ll be happy to help.

Didn’t receive your digital cards? Fill out this form to request they be resent.

I am a member, do I still need to check in at the ticket window?2025-03-25T11:05:03-04:00

Yes, all visitors, including Members, are required to check-in at the Ticketing Pavilion and have their ticket or Membership card scanned before entry onto the grounds.

What are Heritage Admission Benefits for Members?2025-10-06T12:20:11-04:00

Heritage membership admission benefits vary by level—Admit 2, 4, or 6—which refers to the total number of people (adults or children) who can enter Heritage per day during the main season (Spring, Summer, and Fall). An adult member listed on the card must be present each visit, but guests can change each time—bring the kids one day and friends the next!

Children 2 and under are always free and do not count toward your admission total.

On most days during the main season, members do not need to reserve tickets in advance and may simply arrive and enjoy their visit.

What are Member Mornings?2025-10-06T12:58:12-04:00

Do you love that quiet time of day before the crowds show up, when the birds are out, and the blooms are starting to open? So do we. Join us for Member Mornings! Each Monday, Wednesday, and Friday during the main season – we open the gardens for members one hour prior to opening to the general public. No advance registration is necessary.

What are One-time-use Guest Tickets and How Can I Use Them?2025-10-06T13:03:26-04:00

One-time-use guest tickets are included with many Heritage membership levels. These tickets allow guests to visit during the main season (April–October), either with or without the member present.

Physical and digital guest tickets are no longer issued. Instead, members can simply request to use one of their guest passes at Admissions when they arrive. If a guest is visiting without the member, they can check in by giving the member’s name at Admissions, and staff will confirm the available guest passes.

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