Online ticket purchases are strongly encouraged, and allow for quick and easy entry. All tickets are date specific and are valid for entry any time between 10 am-4:30 pm. Tickets are non-refundable, and are only valid for the date (and entry time if applicable) for which they are purchased.

If your plans change after your ticket purchase, you may email tickets@heritagemuseums.org or call 508-888-3300, ext. 0 to inquire about an exchange to a different available date or time. Exchanges are not guaranteed, and tickets are non-refundable. Refunds will not be issued for unused tickets. No exchanges can be made fewer than 24 hours prior to your ticket time and tickets cannot be exchanged for a sold out date or time.

If Heritage must close in the event of severe weather or other emergency, ticket holders will be notified of the cancellation via email and will be automatically refunded. Refunds will only be issued if Heritage closes due to severe weather or other emergency. We will do our best to assist ticket holders with rescheduling if available but cannot guarantee availability during specific programming and events.

Please note that policies and specific museum offerings and event elements are subject to change without notice as weather or public safety demands. Refunds will not be issued due to any changes made to specific museum or event offerings.

Gardens and Exhibits

Seasonal weather can impact the growing and blooming season; therefore, we cannot guarantee bloom schedule or predict how our gardens will be affected. Heritage’s exhibits also undergo seasonal change with new special exhibitions and frequent rotation of collection objects. For more information on what is currently on view, please click here. There are no refunds or exchanges issued for dissatisfaction with gardens or exhibits.

All group ticket sales are final. All group sales transactions must be made in advance and completed in a single transaction to received discounts. Group sales transactions are not refundable. Refunds will not be issues if a group shows up with less attendees than originally planned. If your plans change after your ticket purchase, you may email groupsales@heritagemuseums.org or call 508-888-3300, ext. 127 to inquire about an exchange to a different available date or time.

Third-party commercial activity is prohibited on Heritage Museums & Gardens’ (HMG) property. This includes outside companies, groups, or individuals conducting sales or holding programs for which participants have paid a fee that utilize HMG’s grounds, facilities, or collections.

Exceptions may be made in cases of corporate sponsorship, program partnership, or outside program arrangements made through our Group Sales & Functions Department.

To read the policy, please click here.

We are pleased you have selected Heritage Museums & Gardens for your photography session. Our picturesque grounds provide the perfect backdrop for your special moments. We are thrilled to offer a range of photography packages tailored to meet your needs and ensure an unforgettable experience.

To read about our Photography Policy and available Photography Packages, please click here.

Heritage may cancel a program if minimum enrollment is not met, or in the event of inclement weather or emergency. In the event that a program is cancelled by Heritage, registrants will be contacted, and refunds will be issued. No refunds are offered to registrants who do not attend programs. A program registration may be transferred by contacting programming@heritagemuseums.org.

Memberships are non-transferable and non-refundable. For questions about membership please contact membership@heritagemuseums.org or call 508-888-3300 x 119.

Heritage Museums & Gardens is open in all weather conditions, including rain, heat, or snow. Tickets are non-refundable. Heritage will only close if a major weather event presents a risk to safety (for example, during severe storms with high winds). In the event of a closure, information will be posted to the Heritage Museums & Gardens website, www.heritagemuseums.org and posted to Heritage’s Facebook page, and a message will be recorded on our voicemail, which can be heard by calling 508-888-3300.

If Heritage must close in the event of severe weather or other emergency, ticket holders will be notified of the cancellation via email and will be automatically refunded. Refunds will only be issued if Heritage closes due to severe weather or other emergencies. We will do our best to assist ticket holders with rescheduling but cannot guarantee availability during specific programming and events.

Please note that policies and specific event elements are subject to change without notice as weather or public safety demands. Refunds will not be issued due to any changes made to specific museum or event offerings.