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Ticketing, Cancellation, Refund, & Third Party Policies
Ticketing & Cancellation
All tickets are date specific and are valid for entry any time between 10 am-4:30 pm. Tickets are non-refundable and are only valid for the date (and entry time if applicable) for which they are purchased.
If your plans change after your ticket purchase, you may email tickets@heritagemuseums.org or call 508-888-3300, ext. 0 to inquire about an exchange to a different available date or time. Exchanges are not guaranteed, and tickets are non-refundable. Refunds will not be issued for unused tickets. No exchanges can be made fewer than 24 hours prior to your ticket time and tickets cannot be exchanged for a sold-out date or time.
If Heritage must close in the event of severe weather or other emergency, ticket holders will be notified of the cancellation via email and will be automatically refunded. Refunds will only be issued if Heritage closes due to severe weather or other emergency. Please note that refunds will not include any fees customers opted to cover upon original purchase. We will do our best to assist ticket holders with rescheduling if available but cannot guarantee availability during specific programming and events.
Please note that policies and specific museum offerings and event elements are subject to change without notice as weather or public safety demands. Refunds will not be issued due to any changes made to specific museum or event offerings.
Gardens and Exhibits
Seasonal weather can impact the growing and blooming season; therefore, we cannot guarantee bloom schedule or predict how our gardens will be affected. Heritage’s exhibits also undergo seasonal change with new special exhibitions and frequent rotation of collection objects. For more information on what is currently on view, please click here. There are no refunds or exchanges issued for dissatisfaction with gardens or exhibits offerings.
Heritage may cancel a program if minimum enrollment is not met, or in the event of inclement weather or emergency. In the event that a program is cancelled by Heritage, registrants will be contacted, and refunds will be issued. No refunds are offered to registrants who do not attend programs. A program registration may be eligible for transfer but cannot be guaranteed; to inquire about a program transfer possibility contact programming@heritagemuseums.org.
All group ticket sales are final and the 20% deposit is non-refundable. To qualify for a group discount, a final count must be provided 2 weeks ahead of time and payment secured in a single transaction. Refunds will not be issued if a group shows up with fewer attendees than originally planned. If your plans change after your ticket purchase, you may email groupsales@heritagemuseums.org or call 508-888-3300, ext. 127 to inquire about an exchange to a different available date or time.
Heritage Museums & Gardens does not offer refunds of required deposit. In cases of inclement weather, photography & videography sessions may be rescheduled based on date availability.
To read about our full Photography Policy and view available Photography Packages, please click here.
Memberships are non-transferable and non-refundable. For questions about membership please contact membership@heritagemuseums.org or call 508-888-3300 x 159.
Weather Cancellation
Heritage Museums & Gardens is open in all weather conditions, including rain, heat, or snow. Tickets are non-refundable. Heritage will only close if a major weather event presents a risk to safety (for example, during severe storms with high winds). In the event of a closure, information will be posted to the Heritage Museums & Gardens website, www.heritagemuseums.org and posted to Heritage’s Facebook page, and a message will be recorded on our voicemail, which can be heard by calling 508-888-3300.
If Heritage must close in the event of severe weather or other emergency, ticket holders will be notified of the cancellation via email and will be automatically refunded. Refunds will only be issued if Heritage closes due to severe weather or other emergencies. Please note that refunds will not include any fees customers opted to cover upon original purchase. We will do our best to assist ticket holders with rescheduling but cannot guarantee availability during specific programming and events.
Please note that policies and specific event elements are subject to change without notice as weather or public safety demands. Refunds will not be issued due to any changes made to specific museum or event offerings.
Third Party Policy
Third-party commercial activity is prohibited on Heritage Museums & Gardens’ (HMG) property. This includes outside companies, groups, or individuals conducting sales or holding programs for which participants have paid a fee that utilize HMG’s grounds, facilities, or collections.
Exceptions may be made in cases of corporate sponsorship, program partnership, or outside program arrangements made through our Group Sales & Functions Department.
Corporate Sponsorships: HMG offers opportunities for businesses to fulfill their marketing and business objectives through sponsorship, which may include opportunities for on-site presence. Contact Greg Wobst, Director of Development, at gwobst@heritagemuseums.org for more information.
Program Partnerships: Outside organizations or individuals wishing to host a class, workshop, or other program activity at HMG that is aligned with HMG’s mission and that plans to use HMG’s grounds, facilities, or collections (e.g. a photography class or plein air painting workshop) may contact Heather Mead, Chief Program Officer, at hmead@heritagemuseums.org to discuss the possibility of engaging in a co-producing partnership arrangement that includes equitable sharing of resources, revenue, and promotion.
Scheduling Outside Programs through Group Sales and Functions: Outside organizations or individuals wishing to host a class, workshop, or other program activity at HMG (e.g. a photography class or plein air painting workshop) for which they wish to use HMG’s grounds, facilities, or collections and for which they wish to solely offer the content may contact Erin Usawitz, Events & Functions Manager at eusawicz@heritagemuseums.org in advance to make a request. Requests are subject to approval based on review of proposed program content to determine that it is appropriate to HMG and does not compete with planned HMG activity. All outside program activity must comply with all HMG policies and must meet financial requirements as determined by the Events & Functions, which typically include payment of group admission for program participants and a 15% commission paid to HMG on program registration fees charged to participants by the third-party.
We are pleased you have selected Heritage Museums & Gardens for your photography session. Our picturesque grounds provide the perfect backdrop for your special moments. We are thrilled to offer a range of photography packages tailored to meet your needs and ensure an unforgettable experience.
To read about our Photography Policy and available Photography Packages, please click here.
