[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset="" logics=""] As the majority of the activities are located outdoors and the event takes place in all weather, please dress for outdoor weather conditions ─ including raingear if the weather looks wet ─ and wear comfortable, winter-appropriate footwear. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

FAQs Archive - Page 11 of 18 - Heritage Museums & Gardens

23 09, 2021

When should I arrive?

2025-09-23T11:46:30-04:00September 23rd, 2021|Categories: Arrival, Gardens Aglow|

Please arrive within the time window associated with your ticket or entrance will not be guaranteed to the event. If you arrive more than ten minutes prior to your ticket arrival window, you will not be allowed to park and you will have to return at your ticket’s designated [...]

23 09, 2021

Where do I check in with my pre-purchased tickets?

2025-09-23T12:32:57-04:00September 23rd, 2021|Categories: Arrival, Gardens Aglow|

When you arrive, be ready to show your ticket (QR code embedded in your email) upon entry at the parking lot. Once parked, hand your printed ticket or display your e-ticket (a single QR code) on your mobile device to the staff member at the Ticketing Pavilion for scanning [...]

23 09, 2021

I was unable to print my tickets, can I still attend Gardens Aglow?

2025-09-30T16:53:59-04:00September 23rd, 2021|Categories: Arrival, Gardens Aglow, Tickets|

Yes! You can present your e-ticket (QR code) on your mobile device to the parking attendant upon arrival and then again to the staff member at the Ticketing Pavilion.

23 09, 2021

How much time should I allow? How long does it take to visit?

2025-09-23T12:41:14-04:00September 23rd, 2021|Categories: Gardens Aglow, General Visitor Information|

While everyone’s experience varies, most visitors plan to spend an hour and a half enjoying Gardens Aglow.

23 09, 2021

I purchased tickets online but I cannot find my confirmation email. What do I do?

2025-09-30T16:46:32-04:00September 23rd, 2021|Categories: Arrival, Gardens Aglow, Tickets|

Confirmation emails with your e-ticket (QR code) are sent out by our ticketing system immediately following your purchase. If you cannot find or did not receive this email within six hours of your purchase, please check your “clutter,” “junk,” “social,” and/or “promotional” folders or tabs in your email account. [...]

23 09, 2021

How should I dress?

2023-09-26T11:24:10-04:00September 23rd, 2021|Categories: Gardens Aglow, General Visitor Information|

As the majority of the activities are located outdoors and the event takes place in all weather, please dress for outdoor weather conditions ─ including raingear if the weather looks wet ─ and wear comfortable, winter-appropriate footwear.

23 09, 2021

What are the best nights to visit Gardens Aglow?

2025-09-23T12:07:25-04:00September 23rd, 2021|Categories: Gardens Aglow, General Visitor Information|

Every night at Gardens Aglow provides the same excellent experience, so every night is the best night! We anticipate selling out very quickly for the entire event so get your tickets as soon as you can. Fridays, Saturdays, and nights around the Thanksgiving and Christmas holidays usually sell out [...]

23 09, 2021

What is the Santa VIP Experience and is it part of Gardens Aglow?

2025-09-30T15:55:24-04:00September 23rd, 2021|Categories: Gardens Aglow, Specialized Tickets|

The Santa VIP Experience is a separate ticketed event that begins before Gardens Aglow and includes admission to both events. A limited number of tickets will be available for this exclusive experience, by advance sale only. Families will be treated to early bird parking, a meet and greet with [...]

23 09, 2021

I received complimentary Gardens Aglow tickets. When can I use them?

2025-09-23T11:45:54-04:00September 23rd, 2021|Categories: Gardens Aglow, Member Tickets, Specialized Tickets|

Complimentary Gardens Aglow tickets may be redeemed for any of the 24 nights of Gardens Aglow. Please join us on the date you wish to enter and show your complimentary tickets to the parking attendant. Once you have parked, please turn in your complimentary tickets with the back side [...]

23 09, 2021

I’m a Member at Heritage and have a guest ticket that came with my membership. May I use that pass at Gardens Aglow?

2025-09-02T15:51:48-04:00September 23rd, 2021|Categories: Gardens Aglow, Member Tickets|

The one-time-use guest ticket that accompanies certain membership levels is only valid toward general admission for the main season, which runs from mid-April to mid-October. It is not valid for Gardens Aglow. Gardens Aglow is a special, ticketed event for which members receive a discounted price. If you received [...]