FAQs Archive - Page 12 of 15 - Heritage Museums & Gardens

Q: If I pre-purchased my ticket, do I still have to check in at the ticket window?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] Yes, all visitors, including Members, are required to check-in at the admissions booth and have their ticket or Membership card scanned before entry into the grounds, for capacity management and contact tracing purposes. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

16 02, 2021

Do you have a restaurant or food available?

2024-02-28T14:24:31-05:00February 16th, 2021|Categories: Food and Drink, General Visitor Information, Onsite Rules & Policies|

The café is located minutes from the admissions booth. The café is currently offering beverages, including water, snacks, and lunch options. There is limited tented and outdoor seating available on a first-come, first-served basis. In order to access the café you must have paid admission to the grounds. Please [...]

16 02, 2021

How do I find out more about becoming a Member?

2021-03-31T22:16:50-04:00February 16th, 2021|Categories: General Visitor Information, Membership|

Visit the Membership section of the website for more information on the benefits of becoming a Member of Heritage Museums & Gardens.

16 02, 2021

May I buy program or event tickets online?

2024-02-28T10:45:39-05:00February 16th, 2021|Categories: General Tickets, General Visitor Information, Programs events and tours, Sales & Refunds, Tickets|

Program tickets are available by using the calendar page on our website.

16 02, 2021

May I leave and return?

2024-02-28T10:52:15-05:00February 16th, 2021|Categories: General Tickets, Onsite Rules & Policies, Tickets|

Yes. Your admission ticket is good for the whole day of your visit. Please hold on to your admission ticket if you exit the grounds as you will be asked to present it upon reentry.

16 02, 2021

What if my plans change and I want to change the date of my visit?

2024-02-28T10:48:15-05:00February 16th, 2021|Categories: Covid-19, General Visitor Information, Refunds, Sales & Refunds, Tickets|

Tickets are non-refundable. If you need to reschedule your admission ticket’s date, please contact tickets@heritagemuseums.org or call 508-888-3300 ext 0 for help.

16 02, 2021

If I pre-purchased my ticket, do I still have to check in at the ticket window?

2024-02-28T10:47:12-05:00February 16th, 2021|Categories: General Tickets, Tickets|

Yes, all visitors, including Members, are required to check-in at the admissions booth and have their ticket or Membership card scanned before entry into the grounds, for capacity management and contact tracing purposes.

16 02, 2021

If I am a Member, can I skip the admissions line?

2023-04-20T11:02:14-04:00February 16th, 2021|Categories: General Visitor Information, Membership, Tickets|

No, all Members must scan their membership card and show their license at the admissions booth before entering the grounds. Please have your Membership card and photo ID available upon arrival to the booth.

16 02, 2021

Should I purchase my admission tickets in advance of my visit?

2024-02-28T10:46:43-05:00February 16th, 2021|Categories: General Tickets, General Visitor Information, Sales & Refunds, Tickets|

Purchasing tickets for regular museum visitation in advance is recommended, but not required. You can print your ticket at home through our online ticketing system, or use a mobile ticket on your phone for entry. All admission tickets are date-specific and non-refundable. Please note: Certain event days require the [...]

27 01, 2021

Can I have my engagment or class photos taken at Heritage?

2024-03-05T14:28:58-05:00January 27th, 2021|Categories: Photography|

Yes! Heritage offers different photo packages to suit your needs. Please visit our Photography Packages & Policies page to learn more.

27 01, 2021

What happens in case of inclement weather?

2024-02-13T11:11:29-05:00January 27th, 2021|Categories: General, General Visitor Information, Onsite Rules & Policies, Sales & Refunds, Weather|

Heritage Museums & Gardens is open in all weather conditions, including rain, heat, or snow. Tickets are non-refundable. Heritage will only close if a major weather event presents a risk to safety (for example, during severe storms with high winds). In case of a severe weather occurrence during your visit, [...]