[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" user_select="" awb-switch-editor-focus="" content_alignment_medium="" content_alignment_small="" content_alignment="" disable_idd="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" html_attributes="W10=" width_medium="" width_small="" width="" min_width_medium="" min_width_small="" min_width="" max_width_medium="" max_width_small="" max_width="" margin_top_medium="" margin_right_medium="" margin_bottom_medium="" margin_left_medium="" margin_top_small="" margin_right_small="" margin_bottom_small="" margin_left_small="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" render_logics="" logics="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] No- Heritage does not have lockers available for visitors. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text awb-switch-editor-focus="" columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" user_select="" content_alignment_medium="" content_alignment_small="" content_alignment="" disable_idd="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" html_attributes="W10=" width_medium="" width_small="" width="" min_width_medium="" min_width_small="" min_width="" max_width_medium="" max_width_small="" max_width="" margin_top_medium="" margin_right_medium="" margin_bottom_medium="" margin_left_medium="" margin_top_small="" margin_right_small="" margin_bottom_small="" margin_left_small="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" render_logics="" logics="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] Sorry, pets are not permitted at Heritage. Registered service animals are always welcome. Please be aware, emotional support animals are not considered service animals in the state of Massachusetts. Please click here for information on service animals. Please do not leave animals in your car in the parking lots. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

FAQs Archive - Page 15 of 18 - Heritage Museums & Gardens

16 02, 2021

May I leave and return?

2025-03-25T10:56:53-04:00February 16th, 2021|Categories: General Tickets, Onsite Rules & Policies, Tickets|

Yes, your admission ticket is good for the whole day of your visit. Please hold on to your admission ticket if you exit the grounds as you will be asked to present it upon re-entry.

16 02, 2021

What if my plans change and I want to change the date of my visit?

2026-04-14T13:20:02-04:00February 16th, 2021|Categories: Covid-19, General Visitor Information, Refunds, Sales & Refunds, Tickets|

Tickets are non-refundable. If you need to reschedule your admission ticket’s date, please contact tickets@heritagemuseums.org or call 508-888-3300 ext 0 for assistance.

16 02, 2021

If I pre-purchased my ticket, do I still have to check in at the ticket window?

2026-04-14T13:22:35-04:00February 16th, 2021|Categories: General Tickets, Tickets|

Yes, all visitors, including Members, are required to check in at the Ticketing Pavilion and have their ticket or Membership card scanned before entry onto the grounds.

16 02, 2021

If I am a Member, can I skip the admissions line?

2023-04-20T11:02:14-04:00February 16th, 2021|Categories: General Visitor Information, Membership, Tickets|

No, all Members must scan their membership card and show their license at the admissions booth before entering the grounds. Please have your Membership card and photo ID available upon arrival to the booth.

16 02, 2021

Should I purchase my admission tickets in advance of my visit?

2026-04-14T13:24:07-04:00February 16th, 2021|Categories: General Tickets, General Visitor Information, Sales & Refunds, Tickets|

Purchasing tickets for General Admission in advance is recommended, but not required. You can print your ticket at home or use a mobile e-ticket on your phone for entry. All admission tickets are date-specific and non-refundable. Please note: Certain events or programs may require a separate admission ticket and can sell out [...]

27 01, 2021

Can I have my engagement or class photos taken at Heritage?

2026-03-09T12:07:27-04:00January 27th, 2021|Categories: Photography|

Yes! Heritage offers different photo packages to suit your needs. Please visit our Photography Packages & Policies page to learn more.

27 01, 2021

What happens in case of inclement weather?

2025-03-20T09:34:32-04:00January 27th, 2021|Categories: General, General Visitor Information, Onsite Rules & Policies, Sales & Refunds, Weather|

Heritage Museums & Gardens is open in all weather conditions, including rain, heat, or snow. Tickets are non-refundable. Heritage will only close if a major weather event presents a risk to safety (for example, during severe storms with high winds). In the event of a closure, information will be [...]

27 01, 2021

Are there lockers?

2026-03-09T11:43:30-04:00January 27th, 2021|Categories: General Visitor Information, Onsite Rules & Policies, Visitor Services and Facilities|

No- Heritage does not have lockers available for visitors.

27 01, 2021

Where are the restrooms & family restroom/changing room located?

2026-03-09T11:53:14-04:00January 27th, 2021|Categories: General Visitor Information, Onsite Rules & Policies, Visitor Services and Facilities|

Restrooms, and family restrooms with changing stations, are located at The Barbey Family Welcome Center, inside the J.K. Lilly III Automobile Gallery, at Lilly's Café, and inside the American Art & Carousel Gallery. Portable restrooms, including an ADA portable restroom, are located near the entrance to Hidden Hollow. [...]

27 01, 2021

Can I bring my pet?

2026-04-14T14:29:24-04:00January 27th, 2021|Categories: General, General Visitor Information|

Sorry, pets are not permitted at Heritage. Registered service animals are always welcome. Please be aware, emotional support animals are not considered service animals in the state of Massachusetts. Please click here for information on service animals. Please do not leave animals in your car in the parking lots. [...]