Ticket Purchase Directions

To manage the expected high volume of website traffic and to ensure a fair and efficient purchase process, we are implementing a new ticketing system this year.

It is strongly recommended that you set up a Portal Account before beginning the ticket purchase process. It takes just a few minutes and will make purchasing tickets a breeze! Set up your Portal Account here.

Note: All Heritage Members must set up a Portal Account before beginning the ticket purchase process. This is required to access tickets during the member pre-sale and to purchase Member-priced tickets for the event.

• When you go to purchase tickets between 7:00 am and the start of ticket sales at 8:00 am, you will be placed in a pre-queue. Do not refresh the page.
• When you go to purchase tickets after 8:00 am when sales begin, you will be directed to the ticketing page or a waiting room until it is your turn to purchase tickets. The time shown is the maximum time you will wait.
• Note that once you leave the waiting room for any reason, you will be placed at the end of the queue if you re-enter.
• All sales will be managed on a first-come, first-served basis.
• Access to any part of the ticketing site before checkout does not guarantee tickets, as sales go very quickly.
• The online system is the only way to purchase tickets. If you call Heritage Museums & Gardens, staff can only assist you using the same system, including queuing and wait times.
• The number of remaining tickets will be displayed. When the event has sold out, the ability to purchase will be grayed out and deactivated.

We expect this popular event to sell out extremely quickly. We appreciate your patience with the ticketing process and support of the event!