FAQs

6 10, 2025

What is the Gardens Aglow Presale Opportunity

2026-04-14T13:44:40-04:00October 6th, 2025|Categories: |

Members can reserve or purchase Gardens Aglow tickets before the general public! For members with tickets included in your membership, you’ll receive a discount code by email in advance of the ticket launch to redeem your allotted tickets. All members receive at least a week of advance sale opportunity before tickets [...]

6 10, 2025

What is the Birthday Recognition Benefit for Members?

2026-04-14T13:47:05-04:00October 6th, 2025|Categories: |

During the month of your birthday or half-birthday, enjoy one $5 off coupon to Lilly’s Café. We’d love to celebrate everyone’s birthday, but we can’t if you don’t share this information with us. Please fill out this form and we’ll get out our party hats.

6 10, 2025

What are one-time-use guest tickets and how can I redeem them?

2026-04-14T13:48:59-04:00October 6th, 2025|Categories: |

One-time-use guest tickets are included with many Heritage membership levels. These tickets allow guests to visit during the Main Season (April–October), either with or without the member present. Physical and digital guest tickets are no longer issued. Instead, members can simply request to use one of their guest passes [...]

6 10, 2025

What are Member Mornings?

2026-04-14T13:49:54-04:00October 6th, 2025|Categories: |

Do you love that quiet time of day before the crowds show up, when the birds are out, and the blooms are starting to open? So do we. Join us for Member Mornings! Each Monday, Wednesday, and Friday during the main season – we open the gardens for members [...]

6 10, 2025

How do I access and use my digital membership card?

2026-04-14T13:54:45-04:00October 6th, 2025|Categories: |

All members receive a digital membership card accessible via a link sent to their email. These cards are easy to use and will always be in your pocket. When you visit, simply bring up your card on your mobile device and check in at the Ticketing Pavillion. Didn’t download [...]

6 10, 2025

What are Heritage admission benefits for members?

2026-04-14T13:55:39-04:00October 6th, 2025|Categories: |

Heritage membership admission benefits vary by level—Admit 2, 4, or 6—which refers to the total number of people (adults or children) who can enter Heritage per day during the Main Season (April-October). An adult member listed on the card must be present each visit, but guests can change each time—bring [...]

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