FAQs

22 09, 2025

Do I need to set up a Portal Account to purchase my tickets?

2025-09-23T12:22:13-04:00September 22nd, 2025|Categories: , , |

New this year: Members must set up a Portal Account in advance of purchasing tickets in order to receive discounted tickets for Gardens Aglow. All ticket purchasers are encouraged to set up a Portal Account in advance of purchasing tickets order to make the ticket purchase process quicker and [...]

8 09, 2025

Spooky Knights Ticketing, Cancellation, and Refund Policy

2026-03-02T16:07:56-05:00September 8th, 2025|Categories: |

Ticketing, Cancellation, and Refund Policy Advance ticket purchases are required. Online ticket purchases are strongly advised. All timeslots will sell out quickly, and walk-up ticket sales are not guaranteed at the door. All tickets are date and time specific, and attendance is limited to provide a safe, high-quality experience for all. Tickets for [...]

19 09, 2024

What if I arrive before the rest of my party?

2025-10-07T15:59:29-04:00September 19th, 2024|Categories: , |

Groups containing individuals arriving separately but who are part of the same ticket purchase transaction should plan to distribute the QR code to all members of their party. Groups do not need to be all together to enter if everyone has a copy of the QR code. [...]

17 05, 2024

Photography Policy & Packages

2025-03-13T10:36:45-04:00May 17th, 2024|Categories: |

We are pleased you have selected Heritage Museums & Gardens for your photography session. Our picturesque grounds provide the perfect backdrop for your special moments. We are thrilled to offer a range of photography packages tailored to meet your needs and ensure an unforgettable experience. To read about our [...]

17 05, 2024

Third Party Activity Policy

2026-03-09T11:30:39-04:00May 17th, 2024|Categories: |

Third-party commercial activity is prohibited on Heritage Museums & Gardens’ (HMG) property. This includes outside companies, groups, or individuals conducting sales or holding programs for which participants have paid a fee that utilize HMG’s grounds, facilities, or collections. Exceptions may be made in cases of corporate sponsorship, program partnership, [...]

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