[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" user_select="" awb-switch-editor-focus="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset="" logics=""] Heritage Museums & Gardens is open in all weather conditions , including rain, heat, or snow. Tickets are non-refundable. Heritage will only close if a major weather event presents a risk to safety (for example, during severe storms with high winds). In the event of a closure, information will be posted to the Heritage Museums & Gardens website, www.heritagemuseums.org and posted to Heritage’s Facebook page, and a message will be recorded on our voicemail, which can be heard by calling 508-888-3300. If Heritage must close in the event of severe weather or other emergency, ticket holders will be notified of the cancellation via email and will be automatically refunded. Refunds will only be issued if Heritage closes due to severe weather or other emergencies. Please note that refunds will not include any fees customers opted to cover upon original purchase. We will do our best to assist ticket holders with rescheduling but cannot guarantee availability during specific programming and events. Please note that policies and specific event elements are subject to change without notice as weather or public safety demands. Refunds will not be issued due to any changes made to specific museum or event offerings. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" user_select="" awb-switch-editor-focus="" content_alignment_medium="" content_alignment_small="" content_alignment="" disable_idd="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" html_attributes="W10=" width_medium="" width_small="" width="" min_width_medium="" min_width_small="" min_width="" max_width_medium="" max_width_small="" max_width="" margin_top_medium="" margin_right_medium="" margin_bottom_medium="" margin_left_medium="" margin_top_small="" margin_right_small="" margin_bottom_small="" margin_left_small="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" render_logics="" logics="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] Memberships are non-transferable and non-refundable. For questions about membership please contact membership@heritagemuseums.org or call 508-888-3300 x 159. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" user_select="" awb-switch-editor-focus="" content_alignment_medium="" content_alignment_small="" content_alignment="" disable_idd="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" html_attributes="W10=" width_medium="" width_small="" width="" min_width_medium="" min_width_small="" min_width="" max_width_medium="" max_width_small="" max_width="" margin_top_medium="" margin_right_medium="" margin_bottom_medium="" margin_left_medium="" margin_top_small="" margin_right_small="" margin_bottom_small="" margin_left_small="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" render_logics="" logics="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] Heritage may cancel a program if minimum enrollment is not met, or in the event of inclement weather or emergency. In the event that a program is cancelled by Heritage, registrants will be contacted, and refunds will be issued. No refunds are offered to registrants who do not attend programs . A program registration may be eligible for transfer but cannot be guaranteed; to inquire about a program transfer possibility contact programming@heritagemuseums.org . [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" user_select="" awb-switch-editor-focus="" content_alignment_medium="" content_alignment_small="" content_alignment="" disable_idd="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" html_attributes="W10=" width_medium="" width_small="" width="" min_width_medium="" min_width_small="" min_width="" max_width_medium="" max_width_small="" max_width="" margin_top_medium="" margin_right_medium="" margin_bottom_medium="" margin_left_medium="" margin_top_small="" margin_right_small="" margin_bottom_small="" margin_left_small="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" render_logics="" logics="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] All group ticket sales are final and the 20% deposit is non-refundable. To qualify for a group discount, a final count must be provided 2 weeks ahead of time and payment secured in a single transaction. Refunds will not be issued if a group shows up with fewer attendees than originally planned. If your plans change after your ticket purchase, you may email groupsales@heritagemuseums.org or call 508-888-3300, ext. 127 to inquire about an exchange to a different available date or time. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" user_select="" awb-switch-editor-focus="" content_alignment_medium="" content_alignment_small="" content_alignment="" disable_idd="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" html_attributes="W10=" width_medium="" width_small="" width="" min_width_medium="" min_width_small="" min_width="" max_width_medium="" max_width_small="" max_width="" margin_top_medium="" margin_right_medium="" margin_bottom_medium="" margin_left_medium="" margin_top_small="" margin_right_small="" margin_bottom_small="" margin_left_small="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" render_logics="" logics="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""] All tickets are date specific and are valid for entry any time between 10 am-4:30 pm. Tickets are non-refundable and are only valid for the date (and entry time if applicable) for which they are purchased. If your plans change after your ticket purchase, you may email tickets@heritagemuseums.org or call 508-888-3300, ext. 0 to inquire about an exchange to a different available date or time. Exchanges are not guaranteed, and tickets are non-refundable . Refunds will not be issued for unused tickets. No exchanges can be made fewer than 24 hours prior to your ticket time and tickets cannot be exchanged for a sold-out date or time. If Heritage must close in the event of severe weather or other emergency, ticket holders will be notified of the cancellation via email and will be automatically refunded. Refunds will only be issued if Heritage closes due to severe weather or other emergency . Please note that refunds will not include any fees customers opted to cover upon original purchase. We will do our best to assist ticket holders with rescheduling if available but cannot guarantee availability during specific programming and events. Please note that policies and specific museum offerings and event elements are subject to change without notice as weather or public safety demands. Refunds will not be issued due to any changes made to specific museum or event offerings. Gardens and Exhibits Seasonal weather can impact the growing and blooming season; therefore, we cannot guarantee bloom schedule or predict how our gardens will be affected. Heritage’s exhibits also undergo seasonal change with new special exhibitions and frequent rotation of collection objects. For more information on what is currently on view, please click here . There are no refunds or exchanges issued for dissatisfaction with gardens or exhibits offerings. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

FAQs Archive - Page 4 of 18 - Heritage Museums & Gardens

15 05, 2024

Do I need to buy an admission ticket to visit Lilly’s Café?

2026-04-14T13:28:25-04:00May 15th, 2024|Categories: General|

Yes. Guests who wish to lunch at Lilly's Café must pay the admission fee or enter with a membership.

5 03, 2024

Weather Policy

2025-03-20T09:30:22-04:00March 5th, 2024|Categories: Weather|

Heritage Museums & Gardens is open in all weather conditions, including rain, heat, or snow. Tickets are non-refundable. Heritage will only close if a major weather event presents a risk to safety (for example, during severe storms with high winds). In the event of a closure, information will be [...]

5 03, 2024

Membership

2026-03-05T14:02:02-05:00March 5th, 2024|Categories: Refund Drop Down|

Memberships are non-transferable and non-refundable. For questions about membership please contact membership@heritagemuseums.org or call 508-888-3300 x 159.

5 03, 2024

Public Programs

2026-03-05T13:57:59-05:00March 5th, 2024|Categories: Refund Drop Down|

Heritage may cancel a program if minimum enrollment is not met, or in the event of inclement weather or emergency. In the event that a program is cancelled by Heritage, registrants will be contacted, and refunds will be issued. No refunds are offered to registrants who do not attend programs. [...]

5 03, 2024

Group Sales

2026-03-05T13:58:48-05:00March 5th, 2024|Categories: Refund Drop Down|

All group ticket sales are final and the 20% deposit is non-refundable. To qualify for a group discount, a final count must be provided 2 weeks ahead of time and payment secured in a single transaction. Refunds will not be issued if a group shows up with fewer attendees [...]

5 03, 2024

Admission Tickets

2026-03-05T13:54:59-05:00March 5th, 2024|Categories: Refund Drop Down|

All tickets are date specific and are valid for entry any time between 10 am-4:30 pm. Tickets are non-refundable and are only valid for the date (and entry time if applicable) for which they are purchased. If your plans change after your ticket purchase, you may email tickets@heritagemuseums.org or [...]

5 03, 2024

What are your health and safety practices?

2024-03-14T16:57:52-04:00March 5th, 2024|Categories: General, General Visitor Information, General Visitor Information|

To read our health and safety practices, please click here.

5 03, 2024

Can I host my own class at Heritage?

2026-03-09T12:06:25-04:00March 5th, 2024|Categories: Weddings & Event Rentals|

No - Third-party commercial activity is prohibited on Heritage Museums & Gardens’ (HMG) property. This includes outside companies, groups, or individuals conducting sales or holding programs for which participants have paid a fee that utilize HMG’s grounds, facilities, or collections. Click here for more information.

5 03, 2024

How do I book a combo field trip for Heritage and The Adventure Park?

2026-03-09T12:02:11-04:00March 5th, 2024|Categories: Group Sales|

Please contact The Adventure Park at Heritage to secure your desired group visit date. Once you have reserved a date, they will get you in contact with a Heritage Museums & Gardens representative to complete your combination visit. Click here for more details.

28 02, 2024

Are there wheelchairs available onsite?

2026-03-09T11:36:25-04:00February 28th, 2024|Categories: Accessibility and transportation, General Visitor Information|

Yes- Heritage has a limited number of wheelchairs that can be loaned to visitors on a first-come, first-served basis. Advance reservations are not available.