FAQs

23 09, 2025

How do I locate my pre-purchased tickets?

2026-09-24T13:43:38-04:00September 23rd, 2025|Categories: , |

Your purchase confirmation email will include a single QR code located at the top, with the date and time of your tickets listed above it. This QR code is your ticket and contains information for all individual tickets purchased in the transaction. This QR code will be scanned at [...]

23 09, 2025

How do I get to Gardens Aglow?

2026-09-24T14:15:00-04:00September 23rd, 2025|Categories: , |

Gardens Aglow takes place at Heritage Museums & Gardens, on Cape Cod in Sandwich, Massachusetts. To find directions to Heritage Museums & Gardens please follow the link here. Please note that the museum is located in a neighborhood and we ask all visitors to respect the 20 mph speed [...]

8 09, 2025

Spooky Knights Ticketing, Cancellation, and Refund Policy

2026-03-02T16:07:56-05:00September 8th, 2025|Categories: |

Ticketing, Cancellation, and Refund Policy Advance ticket purchases are required. Online ticket purchases are strongly advised. All timeslots will sell out quickly, and walk-up ticket sales are not guaranteed at the door. All tickets are date and time specific, and attendance is limited to provide a safe, high-quality experience for all. Tickets for [...]

19 09, 2024

What if I arrive before the rest of my party?

2026-09-24T14:12:04-04:00September 19th, 2024|Categories: , |

Groups containing individuals arriving separately but who are part of the same ticket purchase transaction should plan to distribute the QR code to all members of their party. Groups do not need to be all together to enter if everyone has a copy of the QR code. [...]

17 05, 2024

Photography Policy & Packages

2025-03-13T10:36:45-04:00May 17th, 2024|Categories: |

We are pleased you have selected Heritage Museums & Gardens for your photography session. Our picturesque grounds provide the perfect backdrop for your special moments. We are thrilled to offer a range of photography packages tailored to meet your needs and ensure an unforgettable experience. To read about our [...]

17 05, 2024

Third Party Activity Policy

2026-08-27T09:14:45-04:00May 17th, 2024|Categories: |

Third-party commercial activity is prohibited on Heritage Museums & Gardens’ (HMG) property. This includes outside companies, groups, or individuals conducting sales or holding programs for which participants have paid a fee that utilize HMG’s grounds, facilities, or collections. Exceptions may be made in cases of corporate sponsorship, program partnership, [...]

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