Is there handicapped parking available?
Yes, there are ample spaces reserved for handicapped parking in the Elm Lot. Parking attendants are available to direct you to available spaces.
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09, 2021
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09, 2021
Is parking available? Is parking free?
Parking at Heritage Museums & Gardens is free. Our parking attendants will direct you to available spots. Please be ready to present your date and time specific ticket before being allowed to park. Please only enter the parking lot during your specified arrival window. If you arrive more than [...]
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09, 2021
Do I have to experience all of Gardens Aglow within the timeframe on my ticket?
No, the times indicated on your ticket are for your arrival window. Please come at any point during your designated entry window and stay for as long as you wish up until the event ends at 8:30 pm.
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09, 2021
When should I arrive?
Please arrive within the time window associated with your tickets or entrance will not be guaranteed to the event. If you arrive more than ten minutes prior to your ticket arrival window, you will not be allowed to park and you will have to return at your ticket’s designated [...]
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09, 2021
Where do I check in with my pre-purchased tickets?
When you arrive, be ready to show your ticket upon entry at the parking lot. Once parked, hand your printed tickets or display your e-tickets on your mobile device to the staff member at the check-in area for scanning.
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09, 2021
I was unable to print my tickets, can I still attend Gardens Aglow?
Yes! You can present your e-ticket on your mobile device to the parking attendant upon arrival and then again to the staff member at the check-in area.
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09, 2021
How much time should I allow? How long does it take to visit?
While everyone’s experience varies, most visitors plan to spend an hour and a half enjoying Gardens Aglow.
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09, 2021
I purchased tickets online but I cannot find my confirmation email. What do I do?
Confirmation emails with your e-ticket are sent out by our ticketing system immediately following your purchase. If you cannot find or did not receive this email within six hours of your purchase, please check your “clutter,” “junk,” “social,” and/or “promotional” folders or tabs in your email account. If you [...]
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09, 2021
How should I dress?
As the majority of the activities are located outdoors and the event takes place in all weather, please dress for outdoor weather conditions ─ including raingear if the weather looks wet ─ and wear comfortable, winter-appropriate footwear.
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09, 2021
What are the best nights to visit Gardens Aglow?
Every night at Gardens Aglow provides the same excellent experience, so every night is the best night! We anticipate selling out very quickly for the entire event so get your tickets as soon as you can. Fridays, Saturdays, and nights around the Thanksgiving and Christmas holidays usually sell out [...]
