[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset="" logics=""] All group ticket sales are final. All group sales transactions must be made in advance and completed in a single transaction to received discounts. Group sales transactions are not refundable. Refunds will not be issues if a group shows up with less attendees than originally planned. If your plans change after your ticket purchase, you may email groupsales@heritagemuseums.org or call 508-888-3300, ext. 127 to inquire about an exchange to a different available date or time. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

FAQs Archive - Page 2 of 15 - Heritage Museums & Gardens

5 03, 2024

Group Sales

2025-03-13T11:07:31-04:00March 5th, 2024|Categories: Refund Drop Down|

All group ticket sales are final. All group sales transactions must be made in advance and completed in a single transaction to received discounts. Group sales transactions are not refundable. Refunds will not be issues if a group shows up with less attendees than originally planned. If your plans [...]

5 03, 2024

Admission Tickets

2025-03-20T09:07:22-04:00March 5th, 2024|Categories: Refund Drop Down|

All tickets are date specific and are valid for entry any time between 10 am-4:30 pm. Tickets are non-refundable, and are only valid for the date (and entry time if applicable) for which they are purchased. If your plans change after your ticket purchase, you may email tickets@heritagemuseums.org or [...]

5 03, 2024

What are your health and safety practices?

2024-03-14T16:57:52-04:00March 5th, 2024|Categories: General, General Visitor Information, General Visitor Information|

To read our health and safety practices, please click here.

5 03, 2024

Can I host my own class at Heritage?

2024-03-05T14:30:06-05:00March 5th, 2024|Categories: Weddings & Event Rentals|

No. Third-party commercial activity is prohibited on Heritage Museums & Gardens’ (HMG) property. This includes outside companies, groups, or individuals conducting sales or holding programs for which participants have paid a fee that utilize HMG’s grounds, facilities, or collections. Click here for more information.

5 03, 2024

How do I book a combo field trip for Heritage and The Adventure Park?

2025-03-25T11:22:44-04:00March 5th, 2024|Categories: Group Sales|

Yes! The Adventure Park at Heritage and Heritage Museums & Gardnes is currently offering a climb and self-guided visit combo group booking. Click here for more details.

28 02, 2024

Are there wheelchairs available onsite?

2025-03-25T11:10:42-04:00February 28th, 2024|Categories: Accessibility and transportation, General Visitor Information|

A limited quantity of wheelchairs can be borrowed at the Ticketing Pavilion and are available on a first-come, first-served basis. Advance reservations are not available.

28 02, 2024

Does Heritage provide transport around the gardens?

2025-03-25T11:11:36-04:00February 28th, 2024|Categories: Accessibility and transportation, General Visitor Information|

Yes! However, priority is given to visitors with mobility challenges on our complimentary transport. There are fixed stops throughout the grounds. The transport cart must navigate busy walkways so wait times may reach up to 30 minutes. Please note that transport does not provide tours.

28 02, 2024

Is Heritage Museums & Gardens accessible for people with disabilities?

2024-03-14T17:11:32-04:00February 28th, 2024|Categories: Accessibility and transportation, General Visitor Information|

There are spaces reserved for handicapped parking, which are clearly marked. Restrooms, Lilly's Café, and museum buildings are wheelchair accessible. The main path through the gardens is wide, paved and clearly marked on the Heritage guide map. A few areas are more steeply graded or on wood-chipped pathways. Most [...]

28 02, 2024

What does Admit 2, 4, or 6 mean?

2024-02-28T12:02:39-05:00February 28th, 2024|Categories: General Member FAQ, General Visitor Information, Membership Levels|

Each of these refers to the total number of people (children or adults) allowed into Heritage each day you visit. A card-holder needs to be present on every visit, but the guests can change each time. Have kids with you on one visit and friends with you on another! [...]

28 02, 2024

Can I apply my tickets toward a Membership?

2024-02-28T12:05:04-05:00February 28th, 2024|Categories: General Member FAQ, General Visitor Information, Membership Levels|

Yes! Save your receipt to be able to apply today's purchase toward a year-long Heritage Museums & Gardens membership! This can be done within seven days of your visit, either by visiting the ticket booth on your visit or by calling our Membership Department at 508-888-3300, ext. 159 or 119. [...]