Arrival

Yes! You can present your e-ticket on your mobile device to the parking attendant upon arrival and then again to the staff member at the check-in area.

Confirmation emails with your e-ticket are sent out by our ticketing system immediately following your purchase. If you cannot find or did not receive this email within six hours of your purchase, please check your “clutter,” “junk,” “social,” and/or “promotional” folders or tabs in your email account. If you [...]

If your plans change, email tickets@heritagemuseums.org or call 508-888-3300, ext. 0 to inquire about an exchange to a different available date or time. Exchanges are not guaranteed, and tickets are non-refundable. No exchanges can be made fewer than 24 hours prior to your ticket time and we cannot exchange [...]

No, Gardens Aglow tickets (except Gold Passes and Flex Anytime tickets) are only valid for the date and entry time for which they are purchased, and you will be unable to use tickets for a different time slot. Please arrive within the time window designated on your tickets or [...]

No, Gardens Aglow tickets (except Gold Passes and Flex Anytime tickets) are only valid for the date and entry time for which they are purchased. Please arrive within the time window designated on your tickets or entrance will not be guaranteed to the event. Adherence to scheduled arrival times [...]

If you choose to arrive at Gardens Aglow without purchasing a ticket in advance you will not be guaranteed entry, as walk-up ticket sales are not guaranteed at the door. If any tickets are still available upon your arrival, the parking attendant will direct you to park and purchase [...]