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I was unable to print my tickets, can I still attend Gardens Aglow?
Yes! You can present your e-ticket on your mobile device to the parking attendant upon arrival and then again to the staff member at the check-in area.
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How much time should I allow? How long does it take to visit?
While everyone’s experience varies, most visitors plan to spend an hour and a half enjoying Gardens Aglow.
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09, 2021
I purchased tickets online but I cannot find my confirmation email. What do I do?
Confirmation emails with your e-ticket are sent out by our ticketing system immediately following your purchase. If you cannot find or did not receive this email within six hours of your purchase, please check your “clutter,” “junk,” “social,” and/or “promotional” folders or tabs in your email account. If you [...]
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09, 2021
How should I dress?
As the majority of the activities are located outdoors and the event takes place in all weather, please dress for outdoor weather conditions ─ including raingear if the weather looks wet ─ and wear comfortable, winter-appropriate footwear.
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09, 2021
What are the best nights to visit Gardens Aglow?
Every night at Gardens Aglow provides the same excellent experience, so every night is the best night! We anticipate selling out very quickly for the entire event so get your tickets as soon as you can. Fridays, Saturdays, and nights around the Thanksgiving and Christmas holidays usually sell out [...]
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09, 2021
What is the Santa VIP Experience and is it part of Gardens Aglow?
The Santa VIP Experience is a separate ticketed event that begins before Gardens Aglow and includes admission to both events. A limited number of tickets will be available for this exclusive experience, by advance sale only. Families will be treated to early bird parking, a meet and greet with [...]
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09, 2021
I received complimentary physical Gardens Aglow tickets. When can I use them?
Complimentary physical Gardens Aglow tickets may be redeemed for any night of Gardens Aglow. Please join us on the date you wish to enter and present your complimentary tickets to the parking attendant. Once you have parked, please complete the back side of the ticket and turn in your [...]
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09, 2021
I’m a Member at Heritage and have a guest ticket that came with my membership. May I use that pass at Gardens Aglow?
The guest pass that accompanies certain membership levels is only valid toward general admission for the regular season which runs from mid-April to mid-October. It is not valid for Gardens Aglow. Gardens Aglow is a special, ticketed event for which members receive a discounted price. If you received Gardens [...]
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09, 2021
How do I book at group for Gardens Aglow?
A discounted rate of $17 for Adults and $9 for Youth (3-17) is available on select nights for a limited number of groups who book in advance and have a minimum of 10 people paying in a single transaction. Note – groups are first come, first served and must [...]
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09, 2021
Can I visit Gardens Aglow more than once with a Flex Anytime Ticket?
No, Flex Anytime tickets are only valid for entry one night of Gardens Aglow. If you would like to attend Gardens Aglow on multiple nights, check out the Gold Pass here.
